Privacy Notice

RelyPro Cleaning Services (“RelyPro”, “we”, “us”) is the controller responsible for the personal information described in this notice. We are based in Derby, United Kingdom. Contact us at enquiries@relypro.co.uk or +44 7796 584056. For postal correspondence, contact us to request the current correspondence address.

Information we collect

Depending on your interaction with us, we may collect your name, telephone number, email address, postcode, property or business address, service requirements, preferred date, access information, messages, quote and booking history, payment records, customer-service communications and feedback. For managed-property turnovers, this may include property checklists, access instructions, restocking lists and photographs or reports of visible property condition. Please do not send sensitive information that is not necessary for your enquiry.

Why we use it and our lawful bases

• Enquiries and quotes: to respond, assess requirements and prepare a quote. We rely on steps requested before entering a contract and our legitimate interests in running the service.
• Bookings and cleaning services: to schedule, provide and administer the service, take payment and handle changes or complaints. We rely on performance of a contract and related legal obligations.
• Safety, fraud prevention and records: to protect customers, workers and the business and to establish or defend legal claims. We rely on legitimate interests and legal obligations.
• Analytics: where enabled, to understand campaign and website performance. Non-essential analytics is used only with consent, which you can withdraw at any time through the cookie notice.
• Marketing: we will send electronic marketing only where the law permits and you can opt out at any time. An ordinary quote request does not automatically subscribe you.

WhatsApp and other recipients

Our website forms prepare a WhatsApp message on your device. Your information is not sent by the website merely by filling in the form. If you press Send in WhatsApp, WhatsApp and its provider Meta process the message under their own terms and privacy information. You can instead contact us by phone or email.

If you allow analytics, we use Google Analytics, provided by Google, to measure website and campaign use. The integration is configured without advertising personalisation or Google Signals and does not intentionally send names, phone numbers, email addresses, full postcodes or form-message content. Google may process device, browser, approximate location and interaction information under its own privacy terms.

We may share necessary information with authorised workers or contractors delivering the booked service, professional advisers, payment and accounting providers, IT and hosting suppliers, insurers, law-enforcement bodies or regulators where required. We require service providers to handle information only for the relevant purpose.

International transfers

Some communications, hosting or analytics providers may process information outside the United Kingdom. Where we control the transfer, we use an adequacy decision or approved contractual safeguards where required. Services you choose to open, such as WhatsApp, also operate under their own international transfer arrangements.

Retention

Unsuccessful quote and general enquiry records are normally retained for up to 12 months after the last contact. Customer, transaction and accounting records may be retained for up to six years after the relevant transaction where needed for tax, contractual or legal purposes. Complaints and incidents may be kept for an appropriate limitation period. We delete or anonymise information sooner when it is no longer required.

Job applicants

For careers enquiries we collect contact details, role preferences, availability and information you provide about your experience. We use it to assess your enquiry, communicate with you and take steps towards possible employment or engagement. Unsuccessful applicant information is normally retained for up to six months after the process ends unless you agree to a longer talent-pool period or a legal reason requires longer retention.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to processing, receive portable data and withdraw consent. Contact us using the details above. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Security and changes

We use proportionate organisational and technical measures and limit access to people who need the information. No internet transmission is completely risk-free. We may update this notice when services, suppliers or legal requirements change; the date above shows the current version.